Frequently Asked Questions (FAQs)
1. How quickly can FINECLEAN start?
We believe in doing the job properly, and that means setting it up correctly for a seamless transition and successful partnership. Therefore, we always work towards a 2–3-week deadline.
2. How do I request additional work?
Using the latest technology, all our clients have their own unique Client Hub where they can request additional work, view their account balance, view appointments/visits, get to know their onsite team and a host of other features.
3. Will it be the same cleaners every visit?
You will have your own dedicated onsite team, allowing you to get to know them. Of course, from time to time, illness occurs, holidays are booked or life simply gets in the way, but when that happens, we will supply fully trained cover, more than capable of handling your daily cleaning tasks, maintaining the high standards we all expect.
4. How do you maintain standards?
- From a day-to-day perspective, we operate quantifiable systems, creating an environment where every team member takes pride and accountability for their work.
- Our management team conduct at least one unannounced site visit per month to inspect the standards, including health and safety, daily tasks, COSHH storage, equipment condition and more.
- We conduct performance reviews with all our clients at least twice a year. However, some clients prefer a more regular basis, and we are more than willing to comply. This ensures a great relationship and clear lines of communication between all parties.
5. How much is your hourly rate?
We don’t charge hourly.
We work from a productivity rate. This means you don’t have to pay more for us to achieve the standard we promised. We agree a minimum amount of onsite time, but don’t impose an upper limit, meaning we will only leave when the job is done. Therefore, we set a day rate which is used to calculate the monthly cost.
If you have any further questions about this, please don’t hesitate to contact us.
6. Do you use your own equipment/chemicals?
Yes, everything required will be supplied, insured and maintained by FINECLEAN®. Any specialised equipment or chemical supplied by you must pass our standard for our cleaning team to use. Datasheets, Risk Assessments and PAT testing must be supplied and kept onsite.
7. What insurances do you have?
FINECLEAN® complies with all legal requirements for a limited company in the UK. We have employers’ liability insurance, public liability insurance and equipment insurance.
All can be provided upon request.
8. What accreditations do you have?
As an eco-friendly company and one that prioritises safety, we are proud to have achieved ISO9001, ISO14001 and ISO45001 accreditations. We are currently in the process of achieving Alcumus SAFE contractor.
9. Who will have access to the premises?
other than the designated key holder, only the Team Leader and Operations Manager will require access to your premises for inspections.
10. How do I know if you are attending?
Using your personal Client Hub, you will be able to view who is assigned and when to expect them onsite. This technology minimises the hassle of email and phone calls.
11. Why should we choose FINECLEAN® over the other companies?
FINECLEAN was set up with the vision of reliability and quality in its core. we have maintained 100% OTIF since we began trading.
Our Mission statement is
"To deliver best in class and effective cleaning solutions to our customer base."
We have invested heavily in technologies that make our services streamlined and easier to maintain. We are accountable and reliable, if we commit, we submit.
