FAQ’s

What if I do not want cleaning to be done whilst I am away on holiday?

You will need to contact us, on the number provided overleaf. Ideally with seven working days, but no less than two working days, this will allow us to reschedule. If you do not contact us to inform us of any change, we will be obliged to charge you the full clean price.

Who will have access to my home, if you hold the keys?

The Director of FINECLEAN and the team supervisor responsible for the cleaning of your home. These are the only people with access to your keys. Key codes will be in use and these will always be kept separate from the keys in a safe location.

If I do not provide a key, what happens if no one is available to let the FINECLEAN team in?

We will be obliged to charge the full clean amount, as we are unable to re-assign the FINECLEAN team to other work at such short notice. Situations like these can be avoided by contacting us within seven working days, but no less than two working days prior to the service.

Who will clean my home?

Your home will be cleaned by a team of two full-time, fully trained FINECLEAN employees. For your security and peace of mind, everyone on our team is fully uniformed and insured. Whenever possible we will assign the same team to your home.

How do I arrange special requests?

These can be arranged on the day of the estimate of service or within two working days of the clean, but no less than 24 hours. These requests can be made by contacting the number provided overleaf.

Do I have to do anything before FINECLEAN cleans my home?

We ask our clients to clear the hallways and rooms of items that could get damaged and anything that will obstruct FINECLEAN team from doing their job efficiently.

How do I pay for the service?

We want to make it easy for our client to complete payments, therefore we provide you with options to do so. We provide customers that require regular cleans with an additional payment options. We require One-off cleans to complete payment prior to the clean, this can be made on the day of the service. We also request 50% deposit for all one-off and occasional cleans.

What are the payment options?

The payment options that we provide are: Cash (£), Bank Transfer and Paypal.

How do I arrange changes or cancellation?

We take appointments seriously, therefore we ask of our clients to contact us ideally within seven to two working days prior to the scheduled clean, if any changes or cancellations were to take place. If FINECLEAN is not made aware of a cancellation within two days of the clean, you will incur a minimum charge of 50% of the clean price.

If you have any other questions, don’t hesitate to  get in touch with our support team via email or through any  of our social media outlets.